Frequently Asked Shipping Questions
How much does shipping cost?
Nucleus offers free USA shipping on all orders. In addition, you may choose to purchase expedited shipping (2-day, Overnight, etc) at checkout. International customers receive free shipping on orders over $300.
How long does free shipping take?
Free shipping is delivered via USPS or FedEx, and takes anywhere from 3-5 business days.
How long until my order ships?
All orders placed before 2pm EST ship out same day (Mon-Fri). Orders placed after 2pm ship the following business day.
Do you offer discreet packaging?
We completely understand our customers needs for discreet packing. For your privacy, all packages are shipped in unmarked brown or standard USPS Priority boxes. There will be no mention of Nucleus on your package.
However, "DankStop" will show up on your billing statement. We cannot change this due to Visa/Mastercard regulations, and we apologize in advance for the inconvenience.
Do you offer international shipping?
We offer international shipping to an ever-growing list of countries around the world. A complete list of available countries is available within the shipping stage of checkout. Orders over $300 receive FREE international shipping.
Do you ship to a PO Box?
Yes, we can ship to PO Boxes via USPS. Please do not select FedEx as your shipping method as they are unable to delivery to a PO Box.
What happens if my item breaks during shipping?
In addition to a pre-shipment inspection, Nucleus uses proprietary packing methods developed and improved over time to ensure your items arrive in the same flawless condition they left our facility.
In the unlikely event you receive a damaged or defective item, Nucleus will replace it at no cost. Notify our support team within 72 hours of delivery with an order number and a few photos of the packaging and damaged item(s). We'll take care of the rest.
Don't throw anything away until you speak with a rep; we might need the package back! In the event you're asked to ship a package back, we will always provide a prepaid return shipping label.